Rendimiento y Herramientas
A continuación, encontrara información sobre el rendimiento de nuestra red y de nuestro servicio de atención al cliente, que se está actualizando periódicamente. También puede usar nuestro Looking Glass o ver qué Sistemas Autónomos (ASN) están conectados al AS174 de Cogent.
Cogent's superior network architecture and virtually unlimited bandwidth allow us to deliver impressive network features (and at an unbeatable price). Our network performance statistics presented here are updated monthly.
Download the Service Level Agreement (SLA).
| IP Network Performance Statistics | Apr 2024 | May 2024 | Jun 2024 | Jul 2024 | Aug 2024 | Sep 2024 | Cogent SLA |
|---|---|---|---|---|---|---|---|
| Europe Packet Success Rate |
>99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | 99.9% |
| North America Packet Success Rate |
>99.9% | >99.9% | >99.9% | >99.9% | >99.9% | >99.9% | 99.9% |
| Intra-Europe Average Backbone Latency (ms) |
28.0 | 27.2 | 27.0 | 27.1 | 28.0 | 28.1 | <35.0 |
| North America Average Backbone Latency (ms) |
39.1 | 39.1 | 37.6 | 37.4 | 37.6 | 37.8 | <45.0 |
| New York - London Average Backbone Latency (ms) |
66.6 | 66.6 | 66.9 | 68.4 | 68.5 | 68.6 | <85.0 |
| Los Angeles - Tokyo Average Backbone Latency (ms) |
106 | 106 | 106 | 107 | 107 | 103 | <140.0 |
Estadísticas del centro de atención al cliente
Cogent has its own end-to-end fiber network, allowing us to control virtually every aspect of the customer experience. We monitor the network down to the customer's port, which we check every minute of the day, of every month of the year that we provide service to you.
We are equally diligent in tracking the statics of our support team. We don't want you to waste your valuable time in endless waiting lines. The superior performance of our network and the near-perfect accuracy of our billing allow us to keep call volume low. However, we strictly monitor our call response statistics or resolution time each time. Our commitment is to continually increase the level of satisfaction of our clients. Check the performance of our customer support updated every quarter:
| Customer Service Response Statistics | 4th Quarter 2023 | 1st Quarter 2024 | 2nd Quarter 2024 | 3rd Quarter 2024 | Four Quarter Average |
|---|---|---|---|---|---|
| Technical Support | |||||
| Average Answer Time for Inbound Customer Service Calls (seconds) - Global |
20 | 17 | 14 | 19 | 18 |
| Mean Time to Repair (hours) - EU | 2.0 | 1.9 | 1.3 | 1.8 | 1.8 |
| Mean Time to Repair (hours) - NA | 2.0 | 1.3 | 2.2 | 2.8 | 2.1 |
| Billing Support | |||||
| Average Answer Time for Inbound Customer Billing Calls (seconds) - Global |
17 | 17 | 18 | 18 | 18 |