Support Desk
Cogent prides itself on superior customer service. We are available to you 24 hours a day. Our support desk in Washington, DC primarily serves our North American customers, and our support desks in Europe (Frankfurt, Germany; Madrid, Spain; and Paris, France) primarily serve our European customers.
Please select the appropriate support desk's contact details from the list below, based upon your service location. Make sure to have your Customer Account Number or Order Number ready for your call, and include it in the subject line of any email you send. We appreciate your business!
United States
Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368
Fax: 1-202-461-3245
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Legacy Sprint Wireline
Hotline: 1-800-877-5045
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Canada
Hotline: 1-877-7-COGENT (877-726-4368) or 1-202-295-4368
Fax: 1-202-461-3245
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Canada Specific Complaints: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mexico
Hotline: 01-800-681-9553 or +52 55 4169 7175
Fax: +34 91 102 2509
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Latin America
Argentina: +54 11 2040 1651
Brazil: +55 11 4380 9977
Chile: +56 22 938 1882
Colombia: +57 60 1508 4353
Costa Rica: +506 41067352 or 0800-5425611
Peru: +51 1 7304833
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South Africa
Hotline: +27 10 500 2495
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Asia-Pacific
Australia: +61 2 8311 3842
Australia Specific Complaints: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hong Kong: +852 5808 0736
Korea: +82 70 4784 4022
New Zealand: +64 9 801 0036
Singapore: +65 3158 2050
Taiwan: +886 2 7737 4445
Tokyo: +81 34 577 6393
Fax: +1-202-461-3245
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Europe (all countries, except as listed below)
Hotline: +49 69 2998 9696
Fax: +49 69 2998 9666
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United Kingdom
Hotline: +44 800 877 8005
Fax: +49 69 2998 9666
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UK Specific Complaints: This email address is being protected from spambots. You need JavaScript enabled to view it.
France / Benelux
Hotline: +33 1 49 03 1818
Fax: +33 1 49 03 1803
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Spain / Portugal / Italy / Croatia / Slovenia / Bulgaria
Hotline: +34 91 102 2501
Fax: +34 91 102 2509
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Hungary
Hotline: 06800 18854
Fax: +49 69 2998 9666
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Montenegro
Hotline: +382 (0) 20 510 597
Fax: +49 69 2998 9666
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NETWORK PERFORMANCE
To monitor the current network status, please visit status.cogentco.com.