Next Steps For Your Order
Step 1. Order Validation (Estimated time: 1 - 2 business days)
Once we receive your CSA (Customer Subscriber Agreement), we review it for accuracy and completeness. This includes a review of the Order Form, Terms & Conditions, Product Rider, Country Rider, Addendums, and technical questionnaires. Your particular contractual documents will vary depending on the type of service you ordered and the location you want the service installed.
In most cases, the process includes a telephone conversation with your validation contact. During this brief conversation, we will review and confirm the details on your Order Form. We call every contact we have to try and reach you. If we didn't get you on our first try, please call us back!
Every order for COGENT service is subject to Order Validation. It promotes order accuracy and timely service installation. We want to get it right the first time--what you ordered, where you want it, when you'll receive it, and who to contact if there are problems.
Step 2. Credit Review (Estimated time: 1 - 5 business days)
NEW CUSTOMERS: Extending credit to companies is an essential part of business. New COGENT customers often complete a Credit Check form or submit credit references. Credit Review for companies with a D&B D-U-N-S ® Number can occur quickly. Alternatively, we'll check bank references listed on the Credit Check Form. Sometimes, Credit Review is delayed because a reference takes a long time to respond.
EXISTING CUSTOMERS: Your existing account(s) must be current, i.e., your current balance is no greater than your last invoice amount. If you have any questions, please contact us and have your Order ID ready.
PREPAYMENT OPTION: New COGENT customers can elect to bypass Credit Review by making a prepayment in the amount equal to one month's Monthly Recurring Charge, plus the full Installation Charge if applicable.
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Step 3. Coordinator Assignment (Estimated time: 1 business day)
Your Service Coordinator is your single point of contact during the installation process. He or she facilitates the installation process and is available to answer any of your questions. Your Service Coordinator always has the most accurate and up-to-date information.
Step 4. Provisioning (Estimated time: variable and dependent on service type)
Your Provisioning timeframe and process is dependent on the type of service you ordered. Please click on the service type below for additional information:
Off-Net Bandwidth Provisioning
Colocation Services Provisioning
Step 5. Installation
Hooray! Once your service is successfully tested for continuity and connectivity, your Service Coordinator will notify you and email you a Customer Acceptance Letter. Your Customer Acceptance Letter includes contact information for Customer Support. Billing of the service commences on the day the Customer Acceptance Letter is sent.